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Understanding the WaterSure Scheme

Saturday, 26th July 2025

Understanding the WaterSure Scheme: Help When You Need It Most

If you've ever struggled to keep up with your utility bills, you're not alone. With rising costs hitting households hard, many people are looking for ways to save where they can. That's where the WaterSure scheme comes in. Designed to help those with high water usage and on certain benefits, it's a form of support that too few know about but many could benefit from.

What Is the WaterSure Scheme?

The WaterSure scheme is a government-backed initiative that helps households or small business on a water meter by capping their bills. This ensures that even if your actual water usage is high, you won’t pay more than a fixed amount each year. It’s part of a broader water support scheme designed to make water more affordable for vulnerable customers.

Who Is Eligible for the WaterSure Scheme?

  • You must be on a water meter or be in the process of having one installed.
  • You must be receiving qualifying benefits like Universal Credit, Income Support, or ESA.
  • You must have either a medical condition that requires high water use or have three or more children under 19 living at home.

Who is exempt from paying water charges?

While complete exemption is rare, water bill discount for low income households and reduced water rates for pensioners are available through WaterSure and other water social tariff schemes. If you're on PIP, there may also be capped water bills on pip through your provider.

Benefits of the WaterSure Scheme

Enrolling in the WaterSure scheme can provide several benefits:

  • Capped water bills regardless of usage
  • Access to water bill assistance when times are tough
  • Lower water bill for households on qualifying benefits
  • Discount on water bill for disabled customers through qualifying conditions

Applying for the WaterSure Scheme

You can apply online through your water provider’s website or request a paper form. Most providers have a dedicated water help section with guidance on eligibility and documentation. The process generally involves:

  • Providing proof of benefits
  • Filling out a watersure scheme apply online application
  • Submitting medical evidence if relevant

Alternative Help with Water Bills

If you're not eligible for WaterSure, you may still be able to access other forms of support, including:

  • Water bill discount for single occupancy UK households
  • Water rates reduction for disabled or elderly people
  • Water bill discount schemes from regional providers
  • Places that help with water bills such as Citizens Advice and local councils

Can I get help with water bill if on benefits?

Yes, most water companies offer help with water bill if on benefits. This includes entry into WaterSure or other water scheme programmes like the water social tariff.

Top Tips to Reduce Your Water Bill

Even with assistance, it's smart to reduce your water bill where possible:

  • Install water-saving devices
  • Fix leaks quickly
  • Use water-efficient appliances
  • Consider switching to a water meter is it cheaper calculation

How the WaterSure Scheme Supports the Vulnerable

The WaterSure scheme plays a crucial role in supporting low-income families, new business, people with medical needs, and pensioners. Its introduction has helped promote fairness and ensure that essential water needs are met without fear of unaffordable bills. Whether you're seeking water bill discount for low income or reduction in water bill due to health conditions, WaterSure may be the answer.

With water costs on the rise, having access to the watersure scheme can be a lifeline for many. From reduced water rates for disabled individuals to support for those receiving benefits, there's help available if you know where to look. If you think you may be eligible, don't hesitate—apply for the WaterSure scheme online or contact your supplier for more details.

Take Action Today

Whether you’re on a tight budget, living with a disability, or caring for a large family, managing your water bill shouldn’t be a source of stress. Explore your eligibility for the WaterSure scheme or ask your provider about other water support scheme options. Relief might just be a form away.

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